Return and Refund Policy

Genix Flooring is responsible for only quantities and sizes provided in this quote. The customer is responsible for verification that the material quoted matches project specifications, sizes and quantities.

Upon delivery, customer is responsible to inspect and sign for the order. All claims should be filed with trucking company upon delivery.

In the event the customer would like to return the product after the product is delivered, the customer has 2 business days from the day the product was delivered to notify Genix Flooring via email, If we are not notified of this return request within 2 business days of the product being delivered, Genix Flooring will be unable to assist with the return request. Refund will be issued within 2-3 bussines days once the material is received, inspected and approved by the manufacturer. The order must be the full quantity that was ordered and in the original packaging. Once a product has been installed it cannot be returned or exchanged, as installing flooring product will constitute an acceptance of received materials.

The customer is responsible to pay 30% of their order in restocking fees.

In case of damaged product you will get refund only when your claim is approved, and a credit (except shipping and tax) will automatically be applied to your credit card or original method of payment once the material is received, inspected and approved by the manufacturer.

The order must be the full quantity that was ordered and in the original packaging. Once a product has been installed it cannot be returned or exchanged, as installing flooring product will constitute an acceptance of received materials.

The customer has no later than two business days upon receipt of the merchandise to notify customer service with the following info:

• Order number
• Type of issue (breakage, defect, short, wrong product)
• Item with the issue
• Quantity at issue
• Pictures clearly show the issue
• Confirmation that the product has not been cut or installed.
• Delivery may be contactless and dropped off at your residence or establishment.

The customer is responsible to pay 30% of their order in restocking fees. Any custom/special orders cannot be cancelled, all sales are FINAL. No refund will be issued until received, inspected and approved by the manufacturer.

8401 Mason Ave, Morton Grove IL 60053

Customer must initiate a return request via call or email and we will respond back in 24hrs.

Support@genixflooring.com

 Head Office: 5900 Balcones Dr. STE 100 Austin, Texas 78731 USA

 Branch 1 : 9314 Forest Hill Blvd Suite 931 Wellington, FL 33411 USA

 Branch 2: 6600 N Lincoln Suite # 310 Lincolnwood IL 60077 USA

 Warehouse: 1321 Upland Dr. PMB 7269 Houston, Texas 77043 USA