Shipping Policy

DELIVERING AND RECEIVING YOUR ORDER

The freight companies we use to ship and deliver your orders are some of the industry's largest and most respected carriers. These companies have specific terms and conditions you need to be aware of. These are some of the terms and regulations:

• You can have your orders delivered at your home, business, or some designated freight terminal in your local area all over United States except (Alaska, District of Columbia, Hawaii, Rhode Island).
• All orders made before 2:00PM are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
• If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via support@genixflooring.com or  (844) 491-5155.
• We will charge Tax all over the United States except (Alaska, Delaware, Montana, New Hampshire and Oregon).
• Estimated handling time for stocked item is 2-3 business days, transit time is 5-7 business days and estimated delivery time is 7-10 business days.
• In case the product is backordered, customer will be informed within 24 hours about the re-stocking date.
• We reserve the right to adjust the shipping cost estimated to whatever the actual charges by the carrier are.
• AFTER you make your purchase, we will notify a terminal location nearest to you if you choose this option.
• Freight rates are slightly lower if your order is delivered at your business or freight terminal than direct deliveries to your home.
• As all deliveries are" curbside," You must have someone at the delivery location to help unload the order.
• If you need assistance in unloading, please call our office in advance; we will explain the extra fee for unloading.
• You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
• Usually, freight carriers contact you before delivery, but in any case, you don't receive any call before our email. We suggest you contact them to confirm the time and date of your delivery.
• Freight Carriers will usually give you a date and a time window of 2 to 6 hours to deliver your product.
• The person who receives the delivery must inspect it and sign the order according to the Delivery Checklist we send you.
• You Must Inspect your order when delivered according to the detailed inspection Checklist we provide you to follow.
• If someone else is receiving your order in your absence, please make sure that the person signing the order can do that.
• You cannot sign paperwork and let the driver leave before inspecting your complete order thoroughly; if any material is damaged, it must be noted in the paperwork and retained for us to issue replacement material to you and reimbursed for us by the trucking company if the damage is done by trucking company.
• For manufacturing defects, if there is any damaged material, a replacement will be shipped to you as long as it is noted in the paperwork.
• Be sure that any material you request to be replaced cannot be used and retained until we file a claim for the replacement cost.
• The customer has no later than two business days upon receipt of the merchandise to notify customer service with the following info:
• Order number
• Type of issue (breakage, defect, short, wrong product)
• Item with the issue
• Quantity at issue
• Pictures clearly show the issue
• Confirmation that the product has not been cut or installed.
• Delivery may be contactless and dropped off at your residence or establishment.

GENERAL INFORMATION

GENIX FLOORING sells all flooring products and tiles by the carton, which are shipped via LTL Freight Companies. Flooring cannot be sent via UPS.

For this reason, a minimum $500 purchase is required to qualify for shipping nationwide.

For further information and inquiries, please call our customer service hotline.

INSTRUCTIONS

• Customer must have a signed POD and photos noting all damages to receive a replacement or refund for damaged items.
• You must inspect all boxes for damage before signing any paperwork.
• We will not send any replacements unless the freight company approves the claims for credit.

Contact us for Expedite shipping

 support@genixflooring.com

 Head Office: 5900 Balcones Dr. STE 100 Austin, Texas 78731 USA

 Branch 1: 9314 Forest Hill Blvd Suite 931 Wellington, FL 33411 USA

 Branch 2: 6600 N Lincoln Suite # 310 Lincolnwood IL 60077 USA

 Warehouse: 1321 Upland Dr. PMB 7269 Houston, Texas 77043 USA